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Summarization API

Summarization is a feature of the Agent Assist API. This functionality allows you to summarize customer interactions—such as emails, chats, or transcribed calls—into concise and actionable insights.

How It Works​

  1. Provide Input Content: Submit the content to be summarized. This can include a transcript, email, or chat_log. The input should be structured as clearly as possible to ensure accurate summarization.
  2. Choose Summary Type (Optional): Use the summary_type parameter to specify the format or focus of the summary. Supported values include:
    • factual: Focuses on objective facts and events.
    • detailed: Provides a richer summary with more context and nuance.
    • technical: Emphasizes technical content, useful for engineering or product-related interactions. If not specified, the system will default to a factual summary.
  3. Generate Summary: Send the request to the summarization or summarization-async endpoint. The response will include a short summary highlighting the main points, decisions, actions, and any follow-up required.

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