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Getting Started with Agent Assist

Welcome to the Agent Assist API! This guide will walk you through the basics of setting up and using the API for the first time.

Step 1: Get Your API Token​

The API uses a Bearer token for authentication. This token will be provided to you by our team.

info

In future, you'll be able to manage your API credentials directly from our SaaS.

Example Authorization Header​

Authorization: Bearer YOUR_API_TOKEN

Step 2: Base URL​

All requests should be directed to the following base URL:

https://api.dialonce.ai/agent-assist/v1

Step 3: Understand Key Identifiers​

To use the API effectively, it's essential to understand two key identifiers that are required in most endpoints:

1. companyCuid​

This is the unique identifier for your company or organization. Each client of the Agent Assist API is assigned a companyCuid, which is used to group and manage resources specific to your account.

2. orchestratorCuid​

This is the unique identifier for an orchestrator, which corresponds to a specific classification or generation process.

  • Each orchestrator is tied to a specific use case (e.g., sentiment classification, mail generation).
  • The orchestratorCuid ensures that the correct model and settings are applied for your requests.

These identifiers are created and managed by our team. They will be provided to you along with your API token.

Continue to explore the quick-starts to start using features: .